Frequently Asked Questions

 

Q: Do I have to have a prescription for physical therapy?

 

A: Yes and No. The State of South Carolina allows for “direct access” which allows for you to see a Physical Therapist for 30 days without a physician’s prescription. After 30 days the State of South Carolina requires a physician's written and signed prescription for physical therapy in order for us to administer treatment.
--However, some insurance companies (like Medicare and the Tricare programs) require a physicians prescription before treatment.

 

 

Q: How long is my prescription valid?

 

A: Your prescription is valid for up to 30 days from date of issue. This means you must begin treatment within 30 days from the date on your prescription.

 

 

Q: Will my insurance cover physical therapy at HealthQuest?

 

A: We do accept most types of insurance, including Blue Cross and Blue Shield, Medicare, UHC, Aetna, PAI and Worker's Comp Insurance. Please call to see if your insurance is in-network with us, as we are constantly updating our in-network provider list. When you call to schedule your appointment, our qualified staff will verify your insurance to determine your coverage.

 

 

Q: Once my insurance does pay, how much will I owe?

 

A: Your costs will depend upon your insurance policy's deductible and co pays. Fortunately, we will be happy to try and contact your insurance company after your first visit to determine your benefits. We encourage you to call and verify your insurance coverage to avoid any possible discrepancies.

 

 

Q: If I am injured on the job, does HealthQuest accept Worker's Compensation Insurance?

 

A: Yes, HealthQuest does accept most types of Worker's Comp. However, we have to receive authorization first from your employer for physical therapy, we can schedule your initial evaluation for treatment.

 

 

Q: I have a busy schedule, when are you open for treatment?

 

A: We are open Monday thru Friday from 7:00am to 6:00pm. Other hours can be scheduled on a as needed basis.

 

 

Q: How long will it take before I can get an appointment?

 

A: Here at HealthQuest, we will offer you an appointment time within the next 24-48 hours. However, if you need a specific time or day then you may have to be scheduled further out.

 

 

Q: What will I need to have with me for my first appointment?

 

A: Your will need to come with your signed written prescription from your physician (if you have one), your driver's license, your insurance card(s), new patient forms and appropriate attire. (see next question) Click on New Patient Forms in the navigatoin bar or on the home page to print and fill them out prior to appointment. If you do not hve access to a computer please arrive 15 minutes early to your appointment so that they can be completed in a timely manner. 

 

Q: What should I wear for therapy?

 

A: Please come prepared. You'll want to wear shorts (for leg evaluations) or sweatpants, tennis shoes, and a loose shirt (such as a sweat or t-shirt, or in some cases a tank top/sports bra for shoulder evaluations). 

 

 

Q: Who will I see for my appointments?

 

A: You will be seen and treated by a licensed physical therapist at the time of your initial evaluation and will see either your therapist or you may see one of our licensed physical therapist assistants every one of your appointments.

 

 

Q: How long will my appointments last?

 

A: We see our patients for 45 minute to one hour increments.

 

 

Q: Overall, how long will I be in therapy?

 

A: The duration of your therapy treatment is based on several factors. These include your diagnosis, the number of visits recommended by your physician and therapist, your attendance, and your rate of progression during therapy. Treatment can range from 2 to 4 weeks or even up to 3 months, depending on these factors.

 

 

Q: What is your cancellation policy?

 

A: (Due to trouble with excessive cancellations in the past, HealthQuest Physical Therapy, Inc. has had to adopt the following cancellation policy.)   We ask that if you know that you are going to cancel or have to miss an appointment, that you give us a 24 hour notice.  Notice of less than 24 hours will result in a $25.00 cancellation fee.  This fee must be paid before a new appointment can be scheduled. This helps us keep our overhead costs down, so that we are able to continue to provide quality service in a cost-effective manner.

 

 

Q: Who do I contact about billing questions?

 

A: Christie Carpenter will be happy to help you.

 

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